Dick Bryan has a well established reputation and history of delivering the highest levels of Customer Satisfaction in the homebuilding industry. His record of achieving excellence in Customer Satisfaction has been recognized twice by JD Power and Associates.
In 2006 JD Power and Associates ranked John Laing Homes #1 in the country in the category of "Highest Customer Satisfaction". In 2005 John Laing was ranked #2.
Dick has received multiple awards from Eliant and National Research Systems. Each year these companies and other organizations like them receive and evaluate more than a half a million surveys submitted by homebuyers across the country. These surveys determine the rankings of homebuilders and their leaders in categories such as "Customer Satisfaction".
Dick received awards from Eliant and Professional Builder Magazine for operating the highest performing customer service organization in the homebuilding industry. In 2006 Eliant presented Dick with the Trail Blazer award for pioneering customer care in the homebuilding industry.
Throughout the years Dick and the divisions he managed have consistently been recognized for ranking in the top ten in customer service.