Customer Service Excellence

Forest Falls Enterprises Inc.



A Proven History of Success

Dick Bryan has a well established reputation and history of delivering the highest levels of Customer Satisfaction in the homebuilding industry.  His record of achieving excellence in Customer Satisfaction has been recognized twice by JD Power and Associates. 

In 2006 JD Power and Associates ranked John Laing Homes #1 in the country in the category of "Highest Customer Satisfaction".  In 2005 John Laing was ranked #2.

Dick has received multiple awards from Eliant and  National Research Systems.  Each year these companies and other organizations like them receive and evaluate more than a half a million surveys submitted by homebuyers across the country.  These surveys determine the rankings of homebuilders and their leaders in categories such as "Customer Satisfaction". 

Dick received awards from Eliant and Professional Builder Magazine for operating the highest performing customer service organization in the homebuilding industry.  In 2006 Eliant presented Dick with the Trail Blazer award for pioneering customer care in the homebuilding industry.  

Throughout the years Dick and the divisions he managed have consistently been recognized  for ranking in the top ten in customer service. 

  • JD Power and Associates for - "Highest Customer Satisfaction 2006"
  • JD Power and Associates for - "Highest Customer Satisfaction 2005"
  • Eliant
    • Years of Awards Eearned  in Multiple Categories including "Builder of the Decade" and "Trail Blazer" award.
  • Apex Award - "Most Admired Builder 1st Place"
  • Big Builder Award for - "Top Customer Satisfaction"
  • Homebuyer's Choice Award  for - "Best Home Time Move-In"
  • ACE National Awards for -
    • "Construction Excellence"
    • "Buyer's Choice Award"
    • "#1 Customer Service"
    • "Extroidinary Achievment - Stevie Business Award"
  • National Survey Systems Awards for -
    • "Builder of the Year"
    • "Highest Rated Construction Quality"
    • "Overall Customer Satisfaction"