Customer Service Excellence

Forest Falls Enterprises Inc.

Dick Bryan's objective is to identify your company's challenges.  He will help you develop specific action plans that can be implemented and equip your Customer Care team with the skills, approaches, and mind-set required to deliver genuine excellence in service for all types of  homebuilders.

Virtually every company agrees that providing exceptional customer service is a critical component to its success.   Today, there are so many builders in fierce competition with each other, yet each offers relatively similar products, design, and pricing.  In today's softening market, the only differentiation or factor that sets a builder apart from its competitors is the quality of customer service delivered.  So why do so many companies fail in this area?  That is easy; they do not succeed because the organization does not have a clear strategy in place for delivering an extraordinary experience to every homebuyer.

Dick can help you identify winning customer service practices.  These proven practices work and can be used as an important ingredient in your program design process.  Learning from Dick's past successes and experiences in this industry will have a huge impact on your bottom line. 

You will learn how to:

  • Assess your organization's current customer service skills and identify improvements
  • View the company's current performance from a customer's perspective
  • Appreciate how customer service impacts profitability 
  • Increase service levels
  • Reduce service costs
  • Develop a positive rapport with customers
  • Use excellent customer service as a sales-generation tool
  • Influence your customers to recommend your Company to others