Customer Service Excellence

Forest Falls Enterprises Inc.

Builder Magazine - Article on "Trade Secrets"

"Making customers happy is not about an absence of complaints, but about timely answers" - Quote from Dick Bryan, published in an article by Builder Magazine.

Terry Neale - Divisional President for John Laing Homes

"I have known Dick for over 15 years and I have never met anyone who can make a customer happier"

Craig Rickabaugh - Director of Purchasing for Fiesta Development

"Whatever your customer service challenges may be, you can trust Dick to find you the perfect solution.  He has the ability and knowledge that will give you an unprecedented advantage in your organization"

Mark Thompson - Director of Customer Care & Ground Operations for Northwest Airlines

"During the past 16 years I have held several management positions in the Customer Service department for two major airlines.  Dick is by far the most knowledgable leader I have ever encountered.  His "Best Practices" techniques have helped my team obtain a better understanding of our customers' needs.  His plan better aligned our organization and improved the quality of our service.  This improvement was reflected in our survey scores.  If your desire is to have A+ Customer Service, then Dick is the Professional that can show you how."